Refund Policy

If you are not completely satisfied with our service, simply contact us. Give us the opportunity to make sure you are a satisfied customer.

PLANT WARRANTY

All woody plants and shrubs installed by Smith Lawn and Tree will be guaranteed for a period of 90 days from installation date. Trees will be guaranteed for a period of 1 Year from installation date. Seasonal Plantings, Flowers, and Sod are not guaranteed. If there is an issue with the quality or appearance of any material – Smith Lawn and Tree must be notified within 24 hours of Installation.

Plants and Trees will NOT be warrantied under the following Conditions

Drought and Water Restrictions limiting the amount of watering needed to establish new shrubs and trees. Owner negligence, vandalism or human error from vehicles, pets, etc. Acts of God including freeze, flooding, tornado, high wind, storm damage or anything else out of our control. Plants that have died during the warranty period will be replaced one (1) time only. Replacements are not covered with an additional guarantee, thus ending all warranty work.